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DTSTAMP:20260911T180614
DTSTART:20200804T190000Z
DTEND:20200804T200000Z
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SUMMARY:Webinar: How to De-Escalate Confrontational Conversations
DESCRIPTION: REGISTER HERE Confrontation and angry consumers are an unfortunate byproduct of the collection call. Individuals can become agitated and angry during a call and it is a collector's job to remain calm and try to keep the conversation on the tracks. In this webinar\,  a panel of expert collection industry[..]
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