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DTSTAMP:20260911T132236
DTSTART:20220120T170000Z
DTEND:20220120T180000Z
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SUMMARY:Webinar: How to Teach Collectors to Use the Right Tone of Voice
DESCRIPTION: REGISTER HERE During a phone conversation\,  the tone used by a collector is equivalent to the body english used during in-person conversations. There are exercises that demonstrate how changing the emphasis of a word in a sentence changes the meaning of the sentence. The tone used by collectors absolutely matters.[..]
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