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DTSTART:20230214T170000Z
DTEND:20230214T180000Z
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SUMMARY:Using Speech Analytics as a Coaching Tool
DESCRIPTION: REGISTER HERE: Speech analytics tools have a lot of different uses inside a collection operation\,  but one of their most important uses is helping coach agents to improve their talk-offs with consumers. Speech analytics provides an added layer of insight that call recordings alone just don’t provide\,  and should be[..]
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