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DTSTART:20230919T170000Z
DTEND:20230919T180000Z
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SUMMARY:How Many Agents Do I Need? Use Data\,  Predictive Modeling and KPIs to Know!
DESCRIPTION: REGISTER HERE Knowing how many agents you need to handle incoming and outgoing communications with consumers has always been a moving target. But now\,  with digital communication channels and self-service portals\,  it’s like you’re being asked to hit that target with one eye covered on a windy day while one[..]
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