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DTSTART:20240419T170000Z
DTEND:20240419T180000Z
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SUMMARY:Getting Collectors to Improve Their Tone of Voice
DESCRIPTION: REGISTER HERE When you are on the phone with someone\,  tone means everything. Change the emphasis on a word and the whole context changes. Don’t believe me? Try saying “I didn’t say you stole my money” and place the emphasis on a different word each time. The entire meaning of[..]
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