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DTSTART:20241017T170000Z
DTEND:20241017T180000Z
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SUMMARY:Everything You Need to Know about IVAs and IVRs
DESCRIPTION: REGISTER HERE Interactive Virtual Agents (IVA) and Interactive Voice Response (IVR) systems are often the first line of engagement between a consumer and a collection operation. IVAs and IVRs can be a great tool to help consumers\,  but can also be a source of frustration if they are not programmed[..]
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