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DTSTART:20260310T170000Z
DTEND:20260310T180000Z
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SUMMARY:AR Webinar: The Other Half of QA: Coaching Teams on What They Didn’t Say on the Call or Text
DESCRIPTION: REGISTER HERE Quality assurance reviews often focus on what agents said; the words they chose\,  the disclosures they made\,  and the accuracy of their scripts. But just as critical is what isn’t said: the missed empathy cues\,  the unspoken hesitation\,  the tone that hints at uncertainty or lack of confidence. These[..]
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