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DTSTAMP:20260911T001317
DTSTART:20260915T170000Z
DTEND:20260915T180000Z
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SUMMARY:AR Webinar: Training for Effect – Knowledge Retention or Checking the Box
DESCRIPTION: REGISTER HERE Training programs. Collection operations invest heavily in them. From onboarding new hires to refreshing seasoned agents on compliance rules\,  there is no shortage of courses\,  modules\,  and certifications flowing through collection departments. But too often\,  training becomes a box-checking exercise that fails to change behavior on the phone[..]
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