Separating AI Fact From Fiction and Hype From Reality
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Month: March 2026
San Diego County Approves New Consumer Protection Unit, Raising Questions About Overlap and Enforcement
San Diego County officials yesterday voted to create a new consumer protection unit aimed at cracking down on scams, junk ...
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Payment Plans and Price Transparency Emerge as Critical Levers in Patient Collections
Nearly two-thirds of patients say tailored payment plans would increase their confidence in paying medical bills, yet a growing share ...
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Did the Letter Get Sent? Court Orders Discovery in FCRA Mailing Case
A District Court judge in Ohio has denied a defendant's motion to dismiss claims it violated the Fair Credit Reporting ...
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FDCPA Exposure in Foreclosure Action Gets Fresh Look from Eighth Circuit
The Court of Appeals for the Eighth Circuit has vacated a lower court's dismissal of a Fair Debt Collection Practices ...
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The Red Flags Not to Ignore When Hiring Collectors and Customer-Service Reps
https://vimeo.com/1176501882
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The Art of Texting – Strategies for Text Messaging in Collections
https://vimeo.com/1176152592
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NYC Debt Collection Rule Q&A
https://vimeo.com/1176134373
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Defending Against AI-Assisted Pro Se Plaintiffs
https://vimeo.com/1176115814
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Training a Remote Workforce
https://vimeo.com/1176098880
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