Events

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In how many movies have you watched a boxer take 15 rounds of punishment to prove a point? Every collection operation watches those, and is like, “hold my beer.” Why? They all have accounts where they keep punching at, keep trying to collect.

In this webinar, sponsored by CSS Impact, a panel of experts will break down how to tell a dead account from a slow one, which signals actually predict that more effort will not pay off, and how to build a stopping rule your team will follow when the sunk cost is staring them in the face.

PANELIST

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Collection operations often wonder whether their performance, technology, and compliance posture are keeping pace with the rest of the industry. Between AI adoption, omnichannel engagement, and evolving regulatory expectations, the line between “average” and “leading” has shifted dramatically in 2026.

In this webinar, sponsored by CSS Impact, a panel of experts will break down the key benchmarks and KPIs that reveal where you truly stand against peers across agencies, debt buyers, banks, credit unions, fintechs, and healthcare providers, laying out a practical framework to tell if you are ahead or behind of everyone else and what to do about it.

PANELIST

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Training programs. Collection operations invest heavily in them. From onboarding new hires to refreshing seasoned agents on compliance rules, there is no shortage of courses, modules, and certifications flowing through collection departments. But too often, training becomes a box-checking exercise that fails to change behavior on the phone or in the field.

In this webinar, sponsored by Peak Revenue Learning, a panel of experts will break down how to design training that sticks, laying out a framework for turning regulatory requirements and call-model fundamentals into durable skills that improve recovery, reduce risk, and elevate the consumer experience.

PANELIST

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Coerced debt and identity theft often look the same on a credit report, but they are not the same legally or operationally. Misclassifying them can trigger compliance risk under the FDCPA and FCRA, derail legitimate recovery efforts, and harm consumers who are already vulnerable.

In this webinar, sponsored by CSS Impact, a panel of experts will break down how to differentiate coerced debt from identity theft, what documentation and legal protections apply to each, and how to build compliant workflows that reduce complaint exposure while improving consumer outcomes.

PANELIST

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AI is moving quickly, but that does not mean every collection operation should rush into every new tool. Moving too slowly can leave companies behind, while moving too quickly can create unnecessary costs, compliance risks, and operational challenges.

In this webinar, sponsored by TCN, a panel of experts will break down how collection agencies, debt buyers, creditors, fintechs, and healthcare providers can determine the right pace for adopting AI, identify the most valuable opportunities, and build a practical strategy for moving forward with confidence.

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