Technology

Contact center technology vendor UJET has published a seven-part testing framework intended to catch failures in agentic AI systems before...

Bank customers are increasingly using generative AI tools to research financial products but remain reluctant to share personal data with...

The Club for Growth has asked the Federal Communications Commission to let political callers place artificial or prerecorded voice calls,...

Nearly every organization has put artificial intelligence somewhere in the customer journey, but only 15% combine agentic AI with the...

Repeated interaction with AI-powered customer service agents may push consumers to reshape how they present themselves, adopting the patterns those...

More than 100 technology, cybersecurity and financial services companies signed a public letter published yesterday calling for a global surge...

Apple will not move its Hide My Email addresses to a new domain, reversing a change announced in June that...

Consumer adoption of artificial intelligence for financial tasks has climbed sharply over the past 18 months but continues to trail...

Thirty-nine state bankers associations announced yesterday the formation of BankChain Alliance, a consortium that plans to build an industry-owned blockchain...

Enterprises that watched an artificial intelligence agent clear internal testing and then fail in production are moving faster than their...