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Schedule for Monday, September 7
(all times ET)
8am — The Operational Use Cases of AI in Credit & Collections (From 04/01/2026)
9am — The Evolution of Coerced Debt: Identifying and Resolving Complex Claims (from 02/13/2026)
10am — All the Tools Collectors Need in Their Toolbox (From 1/28/2026)
11am — How to Gamify the Customer Experience (From 10/2/2025)
12pm — Real-Time Speech Analytics (From 6/20/2025)
1pm — Short Codes vs. 10-DLC-Assessing the Pros, Cons, and Economics (From 10/31/2024)
2pm — What Newbies Need to Know About the Collection Industry (From 2/6/2024)
3pm — Broken Promises: Why Payment Plans Collapse and How to Save Them (From 08/31/2026)
4pm — Answering Questions about NYC’s Debt Collection Rule (From 07/09/2026)
5pm — Identifying the Best Places to Reduce Expenses and Improve Profitability (From 03/12/2026)
6pm — Capping Credit Card Interest Rates: Fact or Fiction and How it Impacts the ARM Industry
Schedule for Tuesday, September 8
(all times ET)
8am — Optimizing the ‘Nesting’ Stage for New Hires (From 3/7/2025)
9am — How State Exemptions Impact Legal Collections (From 12/2/2024)
10am — The Most Important KPIs for Collectors (From 1/25/2024)
11am — How to Collect on Judgments (From 3/28/2024)
12pm — Scaling with Self-service AI bots – SMS and Chatbots (From 9/24/2024)
1pm — Collecting More While Spending Less (From 11/10/23)
2pm — Email vs. Texting – Which is Better (From 7/10/2023)
3pm — Texting Today 10DLCShort Codes, & Dodging Spam Flags (From 09/01/2026)
4pm — How to Conduct a Transparency Audit (From 05/05/2026)
5pm — Where Collections Leaders Are Placing Their Bets
6pm — How to Build a Culture of Coachability (From 12/4/2025)
Schedule for Wednesday, September 9
(all times ET)
8am — How to Build a Culture of Coachability (From 12/4/2025)
9am — How to Compete on Service, Not Compete on Rate (From 10/16/2025)
10am — What is SOC II Type 2 (From 6/9/2025)
11am — External IT Risk Assessments (From 4/14/2025)
12pm — Differentiating Between Cease Requests and Disputes (From 11/27/2024)
1pm — Preventing FCRA Dispute Lawsuits (From 2/23/2024)
2pm — The Best Contests that Motivate Collectors (From 4/24/2024)
3pm — Building the Bench: Mentorship Programs That Create Your Next Leaders (From 09/02/2026)
4pm — Stop Reading Reports. Start Asking Questions (From 06/30/2026)
5pm — AI vs Cybersecurity: We’re DOOMED! (From 05/11/2026)
6pm — What Data Do You Need to Train Your AI Models (From 02/25/2026)
Schedule for Thursday, September 10
(all times ET)
8am — The Human Oversight Imperative: When AI Needs Guardrails (From 11/20/2025)
9am — Teaching Collectors to Be Better at Thinking on Their Feet (From 3/18/2025)
10am — Will the Prohibitions on Credit Reporting Lead to More Collection Lawsuits? (From 2/3/2025)
11am — Best Practices in Handling Payment Processing Fees (From 12/11/2023)
12pm — Watching a Mock 30(b)(6) Deposition and How it’s Different from Deposing a Consumer (From 3/7/2024)
1pm — The Types of Consumers that Sue Collectors (From 5/21/2024)
2pm — Defending FCRA Lawsuits (From 8/19/2024)
3pm — Trend Analysis: Making Decisions Without a Data Team
4pm — How to start with Agentic AI (Fromm 07/13/2026)
5pm — What the New California Regulator Means for the Credit & Collection Industry (From 05/19/2026)
6pm — The Red Flags Not to Ignore When Hiring Collectors and Customer-Service Reps (From 03/23/2026)
Schedule for Friday, September 11
(all times ET)
8am — Dealing with Sovereign Citizen Situations (From 9/12/2025)
9am — Looking Ahead to 2024 for the ARM Industry (From 12/22/2023)
10am — How to Get New Hires to Show Up on Their First Day of Work (From 4/25/2024)
11am — Structuring Job Interviews to Identify the Best Collector Candidates (From 11/22/2023)
12pm — How Many Agents Do I need Use Data, Predictive Modeling and KPIs to Know (From 9/19/2023)
1pm — The Changing Definitions of RPC and Communication in Today’s Collection World (From 11/22/2022)
2pm — Explaining the Difference Between Machine Learning, Artificial Intelligence and What you Need to Know (From 8/05/2022)
3pm — Won’t Pay/Can’t Pay? Telling the Difference & Handling Each
4pm — Can Small Collection Operations Compete? (From 05/15/2026)
5pm — Advanced Asset Location Strategies for Commercial Collections (From 02/19/2026)
6pm — How to Develop Great Managers (From 11/12/2025)
