Month: April 2026

Nearly half of consumers believe that within the next decade, they won’t interact directly with companies at all, instead relying ...

Webinar Highlights

The Hidden Cost of Poor Workforce Planning: How WFM Impacts Recovery Rates

by Kristine Manjares

https://vimeo.com/1180453228?fl=ip&fe=ec

Healthcare

Hospitals Still in the Red as Denials and Patient Collections Drive $48B Revenue Loss

Most U.S. hospitals are still losing money to start 2026, and the pressure is coming from multiple directions at once. ...

Compliance

Judge Draws Line on Default Judgment Challenges While Letting Narrow FDCPA Claim Proceed

A District Court judge in Michigan has mostly overruled objections filed by a plaintiff in a Fair Credit Reporting Act ...

Compliance

Appeals Court Upholds Voluntary Dismissal Doesn’t Equal Favorable Termination

The Court of Appeals for the Third Circuit has affirmed a District Court ruling that a collection operation’s decision to ...

Webinar Highlights

AI 101: Back to the Basics

by Kristine Manjares

https://vimeo.com/1179858560?fl=ip&fe=ec

Daily Digest

Daily Digest – April 3. Collector Sued for Allegedly Reporting Debt Before Notifying Consumer; Utah Court Says Lease-Related Charges Can Qualify as FDCPA Debt

Collector Sued for Allegedly Reporting Debt Before Notifying Consumer In what seems like a situation where a lot of communications ...

Technology

Consumers Embrace AI for Speed, Not Autonomy, TD Report Finds

Artificial intelligence is no longer something consumers are experimenting with. It is something they expect. A new report from TD ...

Compliance

CFPB Complaint Volume Doubles Again, Credit Reporting Still in Spotlight

The Consumer Financial Protection Bureau this week released its latest Consumer Response Annual Report, and the numbers are hard to ...

Compliance

Mixed File FCRA Allegations Survive MTD