How Patients Write Their Messages Shapes Who Writes Back, Study of 3.6M Portal Threads Finds
Patients who opened a portal message with their clinician's last name heard back from that clinician 38.7% of the time....
Consumers Stack Budget Tactics as Prices Stay High
Consumers under price pressure are combining multiple budgeting tactics rather than relying on spending cuts alone, according to a PYMNTS...
Half of Consumers Would Accept an AI That ‘Sounded Like a Toaster,’ Report Finds
Roughly one-third of customer experience leaders say they fear artificial intelligence could damage their brand, and 42% report they are...
Fla. Appeals Court Affirms Dismissal of FCCPA Suit Over Attorney’s Fee Threat in Demand Letter
The Second District Court of Appeal of Florida has affirmed the dismissal of a Florida Consumer Collection Practices Act claim...
Reporting an Account as ‘Discharged’ When It Was Paid on Time Is a Factual Error, Not a Legal One, Judge Rules in FCRA Case
A District Court judge in Illinois has denied an auto finance company's motion to dismiss a Fair Credit Reporting Act...
Deletion Request Becomes Exhibit A in FDCPA Debt Parking Suit
EDITOR’S NOTE: This article is part of a series that is sponsored by WebRecon. WebRecon identifies serial plaintiffs lurking in...
Daily Digest – August 24. Judge Rules Furnisher’s ACDV Response Counts as Furnishing Information; Judge Grants MSJ for Debt Buyer in FDCPA Case Over Threatening Calls
Judge Rules Furnisher's ACDV Response Counts as Furnishing Information A Florida federal judge just answered a question no federal court...
Three-Quarters of Americans Have Delayed a Major Milestone Over Money: Survey
Money remains a leading source of tension in American relationships, with three-quarters of adults reporting they have postponed a major...
Judge Rules Furnisher’s ACDV Response Counts as Furnishing Information
A District Court judge in Florida has granted a plaintiff's motion for partial summary judgment on liability in a Fair...
Salesforce: Average Number of AI Agents Per Organization Nearly Tripled in 15 Months
The average number of AI agents activated per organization nearly tripled between February 2025 and April 2026, according to the...
