Speech analytics have been a tough sell for smaller collection agencies and contact centers. The complexity and sophistication of the...

A start-up company that helps individuals get money back from their healthcare insurance providers is dedicating 100% of its revenue from...

The attorney general of West Virginia has canceled $150,000 in debts that were collected by Northwood Asset Management Group LLC,...

During a recent webinar, Mary Shores mentioned her "Words That Work" method that helps improve customer service at any business,...

The Daily Digest is sponsored by T-Max Dialer & Communications, the leader in hosted inbound and outbound dialer technology. WERE CONGRESSIONAL...

The Daily Digest is sponsored by T-Max Dialer & Communications, the leader in hosted inbound and outbound dialer technology. TRAGEDY...

An unspeakable tragedy has befallen a long-serving and respected member of the ARM community. Cheyenne Pratt-Brown, the daughter of John Pratt...

The average cost for a hospital to collect debt has worsened by 70 basis points between 2011 and 2015, according...

The Federal Trade Commission announced today that it is mailing refund checks to 4,380 individuals who were scammed by Goldman...

The Daily Digest is sponsored by T-Max Dialer & Communications, the leader in hosted inbound and outbound dialer technology. DECA...