Analytics Can Help Resolve Complaints, But Agencies First Need A Process
Tracking customer disputes and complaints has become an incredibly important process in the collections industry since the Consumer Financial Protection...
Appeals Court Rules Successive Debt Collectors Must Send Validation Notices
The U.S. Court of Appeals for the Ninth Circuit has issued a ruling that will require each successive debt collector...
Death To The Desk Phone? One Company Says Yes
A new start-up is trying to help companies do away with their desk phones. The company, called Dialpad, was founded...
CFPB Announces Leadership Changes
WASHINGTON, D.C. —The Consumer Financial Protection Bureau (CFPB) today announced leadership changes within the Bureau. The positions being announced today are:...
Professor Touts The Importance of “Bad” Innovations
There is such a thing as "bad" innovation and it can sometimes mean more than creating the next overnight sensation....
Daily Digest – July 21. Credit Dispute Investigations Need To Be More Thorough; Education Department Unveils Gentler Servicing Guidelines
Editor's Note: AccountsRecovery.net is hosting a free webinar on Tuesday, July 26 at 1pm EDT to provide insights and actionable advice to help collection agencies...
Education Department Unveils Guidelines to Reform Student Loan Servicing
The Department of Education has unveiled a new set of guidelines that detail how student loans will be serviced and...
Plaintiff Must Prove Net Worth When Bringing FDCPA Claims
A district court has dismissed a claim that the defendant bears the burden of proof if a plaintiff is attempting to determine...
Full-Time Work May Be Bad For Your Brain, Study Reveals
Australian researchers have published a study that says people over the age of 40 may be impairing their intelligence if they...
Debt Buyers Will Need To Work Harder When Investigating Credit Disputes
The courts have provided yet another reason why debt buyers should require account-level documentation for every portfolio they purchase. The...
