Hospitals, especially non-profit hospitals, have had a decline in the number of charity care cases since the enactment of the...

The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and...

Aspect Software, a technology company that sold solutions for call centers, including those in the banking and financial services industry,...

CORDRAY OVERLOOKS DEBT COLLECTION RULE  Whether accidental or otherwise, Richard Cordray, the director of the Consumer Financial Protection Bureau, failed to...

During what can be described as a very partisan hearing before the House Financial Services Committee, Richard Cordray, director of...

The number of debt collection companies sued alleging violations of the Fair Debt Collection Practices Act, Telephone Consumer Protection Act, and...

NEW WRINKLES IN CFPB'S CONSENT ORDER AGAINST CITI Debt buying industry experts pulled no punches in assessing the impact and...

Rep. Jeb Hensarling , the chairman of the House Financial Services Committee vowed today to introduce legislation that would overhaul...

The Consumer Financial Protection Bureau continues to refine the boundaries of what it will and will not allow debt buyers...

JUSTICE DEPARTMENT WARNS COURTS OF UNLAWFUL FINES The Justice Department sent out a letter yesterday to chief judges and court...