FTC Settlement Bans Student Loan Debt Relief Operator From Industry, Telemarketing
The Federal Trade Commission has closed the book on its case against a Nevada-based student loan debt relief operation, announcing...
AI Analysis of 35 Million Conversations Shows Empathy Moves the Needle on Customer Satisfaction
Empathy has long been the soft skill that everyone in customer experience preaches and almost nobody measures. A new analysis...
Bank of America Adds Generative AI to Agent-Assist Tool, Cutting Call Times by a Minute
Bank of America has upgraded EricaAssist, the AI agent that sits alongside its customer service representatives during client calls, with...
Judge Rules Payment Reported After Charge-Off is Not an Inaccuracy
A Magistrate Court judge in California has recommended granting a defendant's motion to dismiss a Fair Credit Reporting Act lawsuit,...
Appeals Court Affirms Ruling for Law Firm in FDCPA Case Over Counter-Complaint
The Court of Appeals for the Ninth Circuit has affirmed a lower court's ruling granting summary judgment in favor of...
Daily Digest – July 21. Servicer, College Facing FCRA Suit Over Fraudulent Student Loan That Wouldn’t Go Away; Appeals Court Vacates $500k Jury Award Against Collector in FCRA Case
Servicer, College Facing FCRA Suit Over Fraudulent Student Loan That Wouldn't Go Away How long can the tail of a...
Senators Demand Answers From CFPB Over Complaint Portal Changes They Say Benefit Credit Bureaus
Two Democratic senators are demanding the Consumer Financial Protection Bureau explain recent changes to its Consumer Complaint Portal, alleging the...
Most Enterprises Have Pulled Back a Live AI Agent: Report
Nearly three in four enterprises that deployed an AI agent to communicate with customers have been forced to roll it...
Debt Collection Lawsuit Filings Kept Climbing in 2025, and Reform Advocates Are Paying Attention
Consumer debt lawsuit filings rose again in 2025 in nearly every state tracked by data firm January Advisors, and The...
State Appeals Court Rules Citing Fake AI-Generated Cases is Sanctionable, Regardless of Intent
The Arizona Court of Appeals has sanctioned a self-represented litigant for filing a brief containing case citations that were hallucinated...
