Ex-CFPB Examiner Takes the Bureau to Federal Court Over a Shredder and a Fan
If you are getting strong "Milton and his stapler" vibes from this, you are not alone. Thanks to Bloomberg News,...
Former CFPB Supervision Chief Urges States to Build In-House Policy Offices
Two former regulators are urging states to build dedicated supervision policy offices inside their existing financial regulators, arguing that federal...
Bill Would Strip Litigating Attorneys From FDCPA Debt Collector Definition
Rep. Andy Barr yesterday introduced legislation that would remove litigating attorneys from the Fair Debt Collection Practices Act, narrow the...
‘Written Off’ and ‘Charged Off’ Mean the Same Thing, Judge Rules
A District Court judge in New York has granted a defendant's motion to dismiss a Fair Credit Reporting Act lawsuit...
Judge Partially Grants Plaintiff’s MSJ in Failure to Note Dispute Case
A District Court judge in Kansas has partially granted a plaintiff's cross-motion for summary judgment in a Fair Debt Collection...
Collector Facing FDCPA Suit Over Calls Placed After Chapter 7 Filing
EDITOR’S NOTE: This article is part of a series that is sponsored by WebRecon. WebRecon identifies serial plaintiffs lurking in...
Daily Digest – August 31. Judge Denies MTD, Rules Debt-Sale Notice Was Collection Communication; Calif. Appeals Court: Amending Complaint Does Not Cure Debt Buyer Act Violation
Judge Denies MTD, Rules Debt-Sale Notice Was Collection Communication The letter never asked for a dime. It didn't state a...
Agents Still Lose Nearly a Third of the Day to System Switching, CX Study Finds
Nearly every organization has put artificial intelligence somewhere in the customer journey, but only 15% combine agentic AI with the...
Does Talking to AI and Chatbots Change the Consumer on the Other End?
Repeated interaction with AI-powered customer service agents may push consumers to reshape how they present themselves, adopting the patterns those...
What Happened Inside the CFPB in 2025? A Federal Watchdog Lays Out the Record
The Consumer Financial Protection Bureau halted hundreds of supervisory and enforcement matters and disrupted its consumer complaint routing after a...
