Webinar Highlights
Answering Questions about NYC’s Debt Collection Rule
https://vimeo.com/1208708219 The webinar, sponsored by CSS Impact, brought together leading compliance and legal experts to address the complexities of New...
Read moreDetails
Collecting Through Bankruptcy: Discharge Reporting and Metro 2 Done Right
https://vimeo.com/1208386799 The webinar tackled the operational and compliance complexities of handling accounts once bankruptcy enters the picture. Panelists emphasized that...
Read moreDetails
Recognizing and Handling Consumer-Side AI Agents on Your Calls
https://vimeo.com/1208066009 The panel discussed the rapid rise of consumer-side AI agents in debt collection interactions, highlighting how these tools are...
Read moreDetails
Using Speech Analytics to Build Training and KPIs
https://vimeo.com/1207688351 The webinar highlighted how speech analytics is reshaping training and performance measurement in collections. Instead of relying on a...
Read moreDetails
Getting Past “I’ll Just Do It Manually”: Driving AI Adoption Inside Your Operation
https://vimeo.com/1206719208 The session, sponsored by CSS Impact, tackled one of the biggest barriers to AI adoption in collections: culture. While...
Read moreDetails
Stop Reading Reports. Start Asking Questions
https://vimeo.com/1206101053 The webinar, sponsored by CSS Impact, urged industry professionals to rethink their reliance on static reports and instead cultivate...
Read moreDetails
Mid-Year Regulatory Check-In: What’s Changed, What’s Still Coming, and What You Should Be Doing About It
https://vimeo.com/1205748947 The webinar, moderated by Dennis Barton and sponsored by Cornerstone Licensing Services, brought together industry experts to discuss regulatory...
Read moreDetails
The Disclosures You Need to Make When Communicating Digitally … and the Ones You’re Probably Missing
https://vimeo.com/1205425645 Digital channels - SMS, email, push notifications, chatbots, RCS, and social media - are now central to collection operations,...
Read moreDetails
E-Sign & Digital Collections
https://vimeo.com/1204762973 The session, moderated by Dennis Barton of Barton Law Group, focused on the E-Sign Act’s role in debt collection...
Read moreDetails
Bringing Your Collectors Along for the Ride: A Workforce Playbook for Digital Collections
https://vimeo.com/1204490344 Hosted by Mike Gibb of AccountsRecovery.net and sponsored by Avtal, this session explored how agencies can successfully integrate collectors...
Read moreDetails
