Training Collectors to Properly Identify a Dispute (From 12/8/2022)
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Coaching Agents to Greatness (From 11/17/2022)
https://vimeo.com/772772421 Transcript Mike Gibb 0:04Hey everybody, welcome. Thanks for joining us today. My name is Mike Gibb. I run accounts ...
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Teaching Active Listening and Other Conversational Techniques (From 10/21/2022)
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What to do When Consumers Won’t Identify Themselves (From 10/6/2022)
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Growing Leaders in Your Company (From 9/29/2022)
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Keeping Collectors Motivated to Avoid “Robot” Mode (From 9/6/2022)
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What to do When a Collector Says the Wrong Thing (From 8/30/2022)
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Teaching Emotional Intelligence to Collectors (From 8/4/2022)
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The Tools and Training That Can Help Turn Good Collectors Into Great Ones (From 7/27/2022)
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How to Get Calls That Go Sideways Back on Track (From 7/14/2022)
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