Using Speech Analytics to Build Training and KPIs
https://vimeo.com/1207667178 Transcript Mike Gibb: Hey, everybody. Welcome. Thanks for joining us today. My name is Mike Gibb. I run accountrecovery.net, ...
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How to Ensure Agents Don’t Forget What They Learned During Training (From 9/4/2025)
https://vimeo.com/1116079492?share=copy Transcript Mike Gibb: Hey everybody. Welcome. Thanks for joining us today. My name's Mike Gibb. I run account recovery.net ...
Read moreDetailsGetting Collectors to Improve Their Tone of Voice (From 4/19/2024)
https://vimeo.com/936775701?share=copy Mike Gibb 0:04Hey everybody, welcome. Thanks for joining us today. My name is Mike Gibb. I run accounts recovery ...
Read moreDetailsHow Technology can Help Accelerate the Training Process (From 9/25/2023)
https://vimeo.com/869811281?share=copy Transcript Mike Gibb 0:07Hey everybody. Welcome. Thanks for joining us today. My name is Mike Gibb. I run account ...
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How Speech Analytics Can Augment Your Quality Assurance Program (From 5/16/2023)
https://vimeo.com/828572459?share=copy Mike Gibb 0:03Hey everybody. Welcome. Thanks for joining us today. My name is Mike Gibb. I run accounts recovery ...
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How to Teach Collectors to Use the Right Tone of Voice (1/20/2022)
https://vimeo.com/669143335 Transcript Mike Gibb 0:03Everybody, welcome. Thanks for being here today. We've missed webinars into webinars for a couple of ...
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