Using Speech Analytics to Build Training and KPIs

https://vimeo.com/1207667178 Transcript Mike Gibb: Hey, everybody. Welcome. Thanks for joining us today. My name is Mike Gibb. I run accountrecovery.net, ...

Training the Trainers: How to Coach Managers for an AI-Powered Workforce (From 2/9/2026)

by mikegibb

February 14, 2026

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https://vimeo.com/1163532025?share=copy&fl=sv&fe=ci Transcript Mike Gibb: Hey everybody. Welcome. Thanks for joining us today. My name's Mike Gibb. I run account recovery.net ...

How to Build a Culture of Coachability (From 12/4/2025)

by mikegibb

December 14, 2025

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https://vimeo.com/1143738525?share=copy&fl=sv&fe=ci Transcript Mike Gibb: Hey everybody. Welcome. Thanks for joining us today. My name's Mike Gibb. I run account recovery.net ...

Mentorship Programs to Create Future Leaders (From 9/25/2025)

by mikegibb

October 5, 2025

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https://vimeo.com/1122802605?share=copy Transcript Mike Gibb: Hey everybody. Welcome. Thanks for joining us today. My name's Mike Gibb. I run account recovery.net ...

How to Reignite Collectors Who Are Burnt Out (From 7/1/2025)

by mikegibb

July 6, 2025

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https://vimeo.com/1098041004?share=copy Transcript Mike Gibb 0:04Hey everybody, welcome. Thanks for joining us today. My name is Mike Gibb I run account ...

Breaking Down Different Phrases Used by Collectors (From 6/26/2025)

by mikegibb

June 29, 2025

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https://vimeo.com/1096770787?share=copy Transcript Mike Gibb 0:04Hey everybody, welcome. Thanks for joining us today. My name is Mike Gibb I run account ...

How to Shorten the Training Curve to Get New Collectors on the Floor Faster (From 4/1/2025)

by mikegibb

April 6, 2025

0

https://vimeo.com/1072780412?share=copy Transcript Mike Gibb 0:03Mike, Hey everybody, welcome. Thanks for joining us today. My name is Mike Gibb I run ...

What Information Do Your Collectors Need to Get During an Interaction with Consumers? (From 2/25/2025)

by mikegibb

March 2, 2025

0

https://vimeo.com/1061392665?share=copy Transcript Mike Gibb 0:00Mike, Hey everybody, welcome. Thanks for joining us today. My name is Mike Gibb I run ...