Coaching Agents to Greatness (From 11/17/2022)
https://vimeo.com/772772421 Transcript Mike Gibb 0:04Hey everybody, welcome. Thanks for joining us today. My name is Mike Gibb. I run accounts ...
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Premium Content Tag: Roger Weiss
Keeping Collectors Motivated to Avoid “Robot” Mode (From 9/6/2022)
https://vimeo.com/748230752 Transcript Mike Gibb 0:03Hey everybody, good morning or good afternoon depending on where you happen to be sitting. I ...
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What to do When a Collector Says the Wrong Thing (From 8/30/2022)
https://vimeo.com/746165873 Transcript Mike Gibb 0:04Hey everybody, welcome. Thanks for joining us today. My name is Mike Gibb. I run accounts ...
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Leveraging Agent Scripting and Speech Analytics to Increase Productivity and Reduce Compliance Risks (From 7/13/2022)
https://vimeo.com/730429058 Transcript Mike Gibb 0:04Hey everybody. Thanks for joining us today. My name is Mike Gibb. I run accounts recovery ...
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How to Best Train New Collectors (From 7/22/2022)
https://vimeo.com/730424080
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Training Collectors to Answer the Most Common Questions Consumers Ask (From 6/15/2022)
https://vimeo.com/721714924
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Telling Your Story: Why It’s So Important and How To Do it Right (From 5/11/2022)
https://vimeo.com/709828864 Transcript Mike Gibb 0:05Hey everybody. Welcome. Thanks for joining us today. My name is Mike Gibb, and I run ...
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