Employee Survey

How many collectors does your business employ?

What is the primary type of debt you collect?

What is the average account balance?

$0 - $999
$1,000 - $4,999
$5,000 - $9,999
More Than $10,000

How do you pay your collectors?

Salary
Salary & Commission
Hourly
Other

How do you pay your staff in other departments?

Salary
Salary & Commission
Hourly
Other

Under what situations would you not pay a commission or bonus?

What KPI’s do you track to measure collector performance? (Choose all that apply)

How do you apply what you track into your compensation plan?

How important is compliance in determining an employee's performance? (On a scale of 1 to 5, with one being not important and five being very important)

How do you manage collector account ownership?

Which training tools do you employ? (check all that apply)

How much time do you spend training new employees?

Less than 10 hours
Between 10 and 20 hours
Between 20 and 40 hours
More than 40 hours

What percentage of your employees stay at least three months?

By how much will your staff size change in 2018, compared with last year?

How important is career advancement and growth opportunities to your employees? (1 = Not important; 5 = Very important)

Your Name *

Your Company Name *

Your Email Address *

Employee Survey

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Employee Survey

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Informational

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