I am thrilled to announce that the “Getting to Know” series is now being sponsored by TCN. TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as SMS, email, predictive dialer, IVR, call recording, and business analytics required to optimize operations while adhering to callers requests. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries, including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.
If you take away one thing from reading the answers from Jack Brown III, know this: the man likes to fish. Jack spends more space in his answers talking about fishing than anything else. Read on to learn more about Jack, how he literally grew up in the business, and how collections kept him off the streets when he was a kid.
Name: Jack W. Brown III
Company: Gulf Coast Collection Bureau, Inc.
Length of time at current position: 20 years
Length of time in industry: I am a second generation agency owner; data entry and stuffing envelopes were my after-school program when I was a kid!
How did you get your start in the industry?
Working for my mom and dad after school.
What is your career highlight so far?
Serving as President of ACA International; it was a great experience to get to know more of the membership
When or how are you most productive?
First thing in the morning; I enjoy getting in the office before anyone arrives to have a few moments to get ready for the day ahead.
Which industry professional do you admire most?
Tom Stockton, Tom Haag, Nick DiGiovanni, and the rest of the Vision Benchmark group
What is one thing you do better than everyone else?
Catch Fish!
What do you like most about this industry?
The fellowship with other industry professionals; I don’t think there is any other industry where competitors get together and share their best ideas like we do in the ARM industry.
What is one thing you wish you could change about this industry?
Frivolous lawsuits – we spend too much time and energy defending technical issues that are brought in the name of consumer protection, but are really ways for attorneys to make money without advancing any consumer protection concerns.
If you weren’t in this industry, what would you be doing?
Fishing.
What is your guilty pleasure?
Fishing.
The Getting to Know Series is Sponsored By:
What is the best advice you’ve ever received?
Serve in any way you can.
What are you currently reading?
All the best – Celebrating Lefty Kreh.
What is one fact you’d like everyone in the industry to know about you?
If you have an open spot on the boat – I am available for a fishing trip!
Who else would you like to see answer these questions?
Andy Madden.
I am thrilled to announce that the “Getting to Know” series is now being sponsored by TCN. TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as SMS, email, predictive dialer, IVR, call recording, and business analytics required to optimize operations while adhering to callers requests. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries, including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.
