Jeff Howell is still getting settled in his new job at Cascade Receivables Management, but he has two decades of...

Nearly 800 employees of an Indian call center were detained and 70 were arrested after police conducted a raid after...

The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection...

Change management is becoming more important at collection agencies, as they seek to develop processes for efficiently managing an overflow...

A review of the Consumer Financial Protection Bureau has identified four major management challenges that, if not corrected, will "hamper...