The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection...

There is perhaps no greater source of acronym soup in the collections industry then when it comes to dealing with...

Most workers have bigger jumps in wages early in their work careers and, by the time they are in their 40s,...

After five straight months of declines, the number of lawsuits alleging violations of the Fair Debt Collection Practices Act increased...

The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection...