275 Paragraphs Later: FDCPA Suit Over One Phone Call Seeks $35k A four-minute phone call. A $1,758 rental car debt....

Three quarters of employees now use artificial intelligence every day, but most are not ready to let it act without...

The New York Times has published a consumer-facing look at the rise in debt collection lawsuits, and members of the...

https://vimeo.com/1213512265 The session, sponsored by TCN, explored how voice AI is reshaping phone-based customer interactions in collections, from inbound IVRs...

Two recent pieces, a Stateline report and an article in The Journal of Federal Agency Action co-authored by Troutman Pepper...