Can Your AI Agent Do It Again? A Seven-Test Framework for Contact Centers
Contact center technology vendor UJET has published a seven-part testing framework intended to catch failures in agentic AI systems before...
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Building the Bench: Mentorship Programs That Create Your Next Leaders
https://vimeo.com/1223614351?share=copy The webinar highlighted how mentorship programs can strengthen leadership pipelines in collection and servicing organizations. Panelists emphasized that mentorship...
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Consumers Add Recurring Payments Faster Than Overall Spending for Second Straight Year
Consumer spending on subscriptions rose 7.7% year over year in July, outpacing total spending growth by more than a percentage...
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Judge Sends ID Theft FCRA Suit to Arbitration, Calls Thief-Followed-Her Theory ‘Manifestly Unreasonable’
A District Court judge in New York has granted a defendant's renewed motion to compel arbitration in a consumer's Fair...
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Judge Grants Judgment on the Pleadings in 325-Page Student Loan Complaint
A District Court judge in North Carolina has granted a defendant's motion for judgment on the pleadings in a lawsuit...
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