FTC Settlement Bans Student Loan Debt Relief Operator From Industry, Telemarketing
The Federal Trade Commission has closed the book on its case against a Nevada-based student loan debt relief operation, announcing...
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AI Analysis of 35 Million Conversations Shows Empathy Moves the Needle on Customer Satisfaction
Empathy has long been the soft skill that everyone in customer experience preaches and almost nobody measures. A new analysis...
Bank of America Adds Generative AI to Agent-Assist Tool, Cutting Call Times by a Minute
Bank of America has upgraded EricaAssist, the AI agent that sits alongside its customer service representatives during client calls, with...
Judge Rules Payment Reported After Charge-Off is Not an Inaccuracy
A Magistrate Court judge in California has recommended granting a defendant's motion to dismiss a Fair Credit Reporting Act lawsuit,...
Appeals Court Affirms Ruling for Law Firm in FDCPA Case Over Counter-Complaint
The Court of Appeals for the Ninth Circuit has affirmed a lower court's ruling granting summary judgment in favor of...
