Contact Centers Racing to Deploy AI Are Tripping Over Their Own Data, Report Finds
The contact center industry has moved past asking whether to deploy artificial intelligence. The harder question now is whether organizations...
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CFPB Takes First Step Toward Revisiting Credit Card Late Fee Rule
The Consumer Financial Protection Bureau appears ready to take another look at credit card late fees, an issue that most...
Tenant Screening Company to Pay $2.25M to Settle FCRA Charges with FTC
RentGrow, a Massachusetts-based tenant screening company, has agreed to pay a $2.25 million civil penalty to settle allegations from the...
49 State AGs Ask FCC to Choke Off Robocallers’ Supply of Phone Numbers, Ban Number Cycling
A bipartisan coalition of 49 state attorneys general is urging the Federal Communications Commission to tighten the rules governing who...
Answering Questions about NYC’s Debt Collection Rule
https://vimeo.com/1208708219 The webinar, sponsored by CSS Impact, brought together leading compliance and legal experts to address the complexities of New...
