Consumers Give Automated Support One Strike Before Walking, New Study Finds
A new consumer study lays out in hard numbers just how little patience consumers have for automated customer service, a...
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Appeals Court Affirms Dismissal of FCRA Suit Over Charged-Off Account Reporting
The Court of Appeals for the Second Circuit yesterday affirmed the dismissal of a consumer's Fair Credit Reporting Act lawsuit...
Judge Grants Summary Judgment to Student Loan Guaranty Agency in FDCPA Case
A District Court judge in Ohio has dismissed a consumer's Fair Debt Collection Practices Act lawsuit against a student loan...
Collector Facing FDCPA Class Action Over Call Volume
EDITOR’S NOTE: This article is part of a series that is sponsored by WebRecon. WebRecon identifies serial plaintiffs lurking in...
The Latest in Dealing with Call Labeling and Screening
https://vimeo.com/1203406767 The webinar The Latest in Dealing with Call Labeling and Screening, sponsored by TCN, examined how carriers, analytics providers,...
