Bedard Discusses Exceptions to Cease Communication Requests
When it released its debt collection rule, the Consumer Financial Protection Bureau did not make a lot of changes to ...
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The Right Way to Hire, Train, and Treat Employees
By now, the importance of empathy in collections has hopefully been drilled into everyone working in the accounts receivable management ...
Read moreDetailsBedard Breaks Down Call Frequency, Communication Caps of Debt Collection Rule
Among the provisions of the Consumer Financial Protection Bureau's debt collection rule that has the potential to be the most ...
Read moreDetailsWhy Collectors Want to Avoid The “Friend” Zone
There are likely only two outcomes for every collection call. Either a collector creates a connection with a consumer or ...
Read moreDetailsVideo: How Empathy Boosts Collection Rates While Lowering Compliance Issues
There is a perception in the industry that compliance and empathy sit on opposite ends of a seesaw, and the ...
Read moreDetailsHow Collection Agencies Should Not Act Like a Credit Card Company
In collections, any payment can be considered to be a good payment, especially if it shows that an individual is ...
Read moreDetailsMary Shores: How to Develop Consistency in Your Training Program
There was once a man who got married. The man, who loved golf, was approached by some of his in-laws ...
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