Some quick links to start your Thursday. Four things your student loan servicer should do … New payment technology goes into effect today … Why you need to ferociously protect and value your time … The latest presidential candidate power rankings … Cities with the shortest working hours … The East Coast is bracing for Hurricane Joaquin … How banks have ignored the lessons of the crash … Motivational quotes to inspire action … Bank of America is expected to announce layoffs … Whole Foods is going to stop selling food made by prisoners.
NEWS
- Back before Yelp and Amazon and the rest of the Internet, the Better Business Bureau was the place to go to find out whether a company was reputable or not. And many a collection agency has found itself in the crosshairs of the BBB. But now, it appears that the BBB is not the shining beacon of objectivity that everyone once thought it was. An investigation by CNN found a number of problems, including a company that was rated A+ but had been investigated by federal regulators. CNN has a series of articles about the BBB. They make for interesting reads.
- The state of Georgia is launching a Military Consumer Protection Operation to keep a closer eye on soldiers and sailors and other members of the armed services. A number of consumer protection groups, including the Consumer Financial Protection Bureau, are going to help build a Military Consumer Protection Guide as the initiative’s first step. This might be a good time for collections to reach out to the Georgia attorney general’s office and ask to be a stakeholder in this venture.
- The default rate on student loans is decreasing, according to data released yesterday by the Department of Education.
- The usage of speech analytics within contact centers is increasing, according to a new report. For collections, real-time speech analytic data can help manage risk and is a useful compliance tool, according to the report. Only one-in-five contact centers are currently using speech analytics, but that number is expected to grow significantly during the next five years.
Kill cravings with video games
The net worth of every presidential candidate
If you have a tip or item you would like to share, or are interested in sponsoring the Daily Digest, please contact me at mike@canvasbusinessmedia.com.
