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EL PASO WORKING ON COLLECTING $52 MILLION IN UNPAID FEES
- The city of El Paso, Texas switched debt collectors late last year and the new collector is actively trying to collect $52 million in unpaid fines and fees. The collection agency – Delgado Acosta Spencer Linebarger Heard & Perez – sent out notices to 800,000 individuals seeking payment. Some of the unpaid debts go back 20 years and there are a lot of individuals who are confused and upset about the notices.
COUNTY WANTS TO HAUL INDIVIDUALS WITH UNPAID DEBTS INTO COURT; JUDGE WARY ABOUT RUNNING DEBTOR’S PRISON
- Adams County, La., is taking the next step in dealing with individuals who have unpaid debts owed to the county. The county, with the cooperation of the county court, is sending out bench warrants to more than two dozen individuals, seeking an explanation why they have not paid their fines. The local judge, said, however, that he is not interested in running a debtor’s prison for those who are not able to pay their fines.
STORYTELLING CAN HELP AGENCIES IMPROVE TRAINING
- Noted training expert Brett Sivits is going to be presenting a session at ACA International’s upcoming convention in Denver next month on how agencies can improve their training programs through the use of storytelling. Story-based training helps employees “personally relate to the facts” which results in faster learning. Sivits said.
WORTH NOTING: The 13 coolest products everyone will be talking about this summer … Five easy ways to make a little extra cash … Seven ways to re-motivate yourself at work … The inspiring rags-to-riches story of “Shark Tank” judge and entrepreneur Robert Herjavec … One of the country’s top economists says the job crisis is over in the U.S. … Cities are standing with employees who are on strike against Verizon … Sports Authority stores are shutting down all over the country … A majority of Americans dislike Hilary Clinton and Donald Trump, according to a new poll … Americans used 1 trillion gigabytes of data on their mobile phones last year, more than double the amount that was used a year earlier … An interesting question – should leaders focus on results or people?
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How to deal with a meltdown
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The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.
