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The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.
VAST MAJORITY OF COLLECTION AGENCIES ARE SMALL BUSINESSES HELPING OTHER SMALL BUSINESSES
- Small businesses helping other small businesses. That is the dynamic in the collections industry, according to research published yesterday by ACA International, which produced a whitepaper to analyze the size and employment numbers of collection agencies and the companies they serve. Only 1% of ACA member companies have more than 500 employees, the standard threshold for what defines a small business.
NOBLE SYSTEMS SHARES DETAILS ABOUT NEW PATENTS, COMPANY’S PATENT PROGRAM
- Noble Systems was recently granted a dozen new patents for technology innovations, including a number of which will make it easier for collection agencies to comply with the Telephone Consumer Protection Act. The new new patents make it nearly 1,000 that the company has obtained in the past four years as it has developed a robust patent development program.
COMPANY CLAIMING TO BLOCK ROBOCALLS IS NOW SUING COMPANIES MAKING THE CALLS
- Remember the professional plaintiff who seemed to take pride in detailing how she purchased 35 prepaid mobile phones and waited for companies to start calling her so she could sue them for TCPA violations? While not an individual, a company that claims to filter robocalls and block them from consumers receiving them has taken to suing the companies making the calls. A judge has ruled that while the company has the constitutional right to sue, it does not have a cause of action.
FDCPA LAWSUIT TOTALS KEEP DROPPING, BUT FCRA AND TCPA SUIT INCREASES MORE THAN MAKING UP FOR IT
- For the collections industry, the number of lawsuits alleging violations of the Fair Debt Collection Practices Act have declined for five straight months, compared to the same month last year, and the total number of lawsuits filed so far this year is down by more than 900, according to data provided by WebRecon. But the number of lawsuits alleging violations of the Fair Credit Reporting Act and the Telephone Consumer Protection Act are up by more than 1,200, more than making up for the decline in FDCPA suits.
AGE, RACE, AND EDUCATION LEVEL PLAY HUGE ROLES IN LOAN PERFORMANCE: STUDY
- Households that are younger, less-educated, and non-white are more likely to fall behind on their debts that households that are older, better-educated and white, according to research published by the Federal Reserve Bank of St. Louis, which looked at 25 years of demographic data to reach their conclusion. Asian families had better payment histories than white families.
WORTH NOTING: The scandal involving U.S. swimmers who claimed they were robbed a gunpoint has reached the “liar, liar pants on fire” stage … More older Americans are finding “old-people” jobs like truck drivers and accountants … Hiring lessons from the guy who hired 9,000 employees for the Olympics … The top 10 cities for fast-growing companies … Research shows that wealthy people have nearly recovered from the recession, while poor people have not even started to recover yet … Immigrants work more and get paid less than native Americans … The vehicles that are the most “American” … You can start a Hyundai from inside your home using Amazon’s Alexa device … American medal winners have won more than $3 million in bonuses … The home of the Buffalo Bills has a new name … Teachers, who are already vastly underpaid, are now being taken advantage of by predatory lenders … Ultimately, one article led to the end of Gawker.com.
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The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.
