The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.
DONALD TRUMP ELECTED PRESIDENT OF UNITED STATES
- Donald Trump was elected as the 45th president of the United States last night, soundly defeating expected winner Hillary Clinton. While a few states were still too close to call, Trump had secured 279 electoral college votes, to 218 for Clinton. Republicans will also control the House of Representatives and the Senate, as well.
LEARNING LESSONS FROM NAVY FCU’S DEBT COLLECTION CONSENT ORDER
- A lack of policies and procedures can be a big problem for creditors and financial institutions that collect on their own debts, including credit unions, according to a published report. The article looks at the lessons that can be learned from a $28 million consent order between the Consumer Financial Protection Bureau and Navy Federal Credit Union.
CALLMINER SHARES DETAILS ON NEW TEMPLATE EXCHANGE
- Users of CallMiner’s Eureka speech analytics platform may now be able to save time by using pre-made templates to help identify specific language patterns made during calls. The templates will eventually be expanded to allow for other users to share their templates, too.
SOC 1 VS. SOC 2 – WHAT DO YOU NEED?
- As a service organization, you are familiar with audit requests from clients who are required to meet specific compliance and audit requirements. You have most likely been asked whether your organization is SOC 1 Compliant or SOC 2 Compliant. What are the differences between a SOC 1 and SOC 2? Which SOC report should I get? Do I need both?
MORE WARNING SIGNS IN AUTO FINANCE MARKET
- The Wall Street Journal is pointing to more warning signs in the auto finance market. The number of auto loans outstanding continue to rise, but losses at OneMain Financial climbed in the third quarter and Hertz had to revise the residual values of the vehicles in its fleet that are coming off lease, which netted the company nearly $40 million less than expected.
WORTH NOTING: Election results from every state and county … How Americans voted on other measures, like legalizing marijuana and gun control … The markets did not react kindly to Donald Trump’s presidential upset … A collection of newspaper front pages from today … What a Donald Trump presidency means for businesses … A boom in television shows is great news for prop makers and washed-up actors … For anyone who wants to move to Canada, this is for you … The obstacles that Donald Trump will face as he seeks to move forward on his agenda … Six clever ways to acquire new customers … Hillary Clinton had the election sewn up, pollsters said. How did they get it so wrong? … Fans are revolting against the makers of Toblerone chocolate bars.
Why hitting the snooze button is bad for you
Watch Donald Trump’s acceptance speech
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The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.
