The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.
CYBER ATTACKS AGAINST ARM INDUSTRY ON RISE
- There has been a marked increase in the number of cyber attacks on the website of collection agencies in recent weeks, and experts warn that more attacks are on the horizon. Specifically, websites of those involved in the collections and debt buying industries are being subjected to what are known as “distributed denial of service” attacks. What happens during a DDoS attack is that a website is flooded with traffic. One expert likened it to every kid in your neighborhood knocking on your door, making it unable for you to realize that someone is at your door trying to deliver a package.
MEMBER PROFILE: GETTING TO KNOW JASON DAVIS
- The collections industry is filled with stories of people who have worked their way up from starting as a collection agent. Jason Davis should stand as a testament to what is possible for those who are just getting started in the industry. In 15 years, Davis has gone from being a phone agent to the Senior Vice President of Compliance at Enhanced Recovery Company. In that time, he has worked his up through most of the different departments inside a collection agency. And while his guilty pleasure may skirt the boundaries of the law and of physics, he still finds time to read to his four kids.
ERC PLANS EXPANSION
- Meanwhile, the company that Jason Davis works at has announced that it is opening a new call center in Minnesota, which will house 238 employees. The state’s Department of Employment and Economic Development is providing a grant of more than $563,000 to help with the new office.
COST OF LIVING CONTINUES TO GROW FASTER THAN INCOME GROWTH
- The cost of living continues to outpace income growth, a prime reason why the amount of debt among consumers and the total amount of debt owed will soon pass the amount at the start of the Great Recession. Rapid growth in medical and housing costs are the primary drivers of increased costs of living across the country.
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The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.
