The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.
MEMBER PROFILE: GETTING TO KNOW PHILIP ROSENTHAL
- Philip Rosenthal has spent more than half a century in the collections business and has owned his own agency for more than 47 years. Perhaps one of the reasons why he’s been so successful is the day schedule he keeps, while still making time to have dinner with his wife every night at 7pm. For anyone looking to have a career in collections even half as long as Rosenthal’s, his profile should be a must-read.
LETTER VENDOR RENKIM NAMES NEW PRESIDENT
- Cliff Stephens has been named the president and chief operating officer at Renkim Corp., replacing Kevin Gaffer. Renkim, which prints collection letters, also acquired Gaffer’s 34% stake in the company, which was re-distributed to the company’s employees, making it completely 100% employee owned, the company announced. Stephens was most recently the company’s director of business development.
MISS. CITY DROPPING COLLECTION AGENCY
- Indianola, Mississippi announced it will no longer be using American Municipal Services to help collect on unpaid municipal court fines. The city cited “steadily” declining collection rates as the reason for the move.
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The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.
