The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.
EXPERTS SHARE TIPS ON CORE COMPONENTS OF SUCCESSFUL TRAINING PROGRAMS
- The manner in which employees are trained is the foundation for their work at a collection agency. The training process teaches them the ins and outs of the job — what they can and can’t say on the phone — but a successful program also teaches them how to be empathetic and persuasive at the same time while also indoctrinating them in your company’s culture. A panel of experts assembled last week to share their thoughts and insights and we were lucky enough to record it.
NEW REPORT HIGHLIGHTS MOST LITIGIOUS CONSUMERS AND THE ATTORNEYS THAT REPRESENT THEM
- For most people, Oct. 12, 2016 was a normal Wednesday. But for Craig Cunningham, who takes filing lawsuits against collection agencies to a new level, it was a very busy day. Cunningham filed lawsuits in three different federal courts. The three suits were just a few of the three dozen that he filed against collection agencies in 2016, and with 82 total suits filed, that makes Cunningham among the most frequent filing plaintiffs in the business, according to a report issued last week by WebRecon.
UTILITY SENDING MAN 30 COLLECTION LETTERS … A DAY
- Don’t let this be you … A man in the United Kingdom is the unlucky recipient of some kind of glitch in the systems at a utility company and is receiving up to 30 collection letters per day. The utility thinks the man’s house is the headquarters for a housing authority and is sending him the notices for people who live up to 100 miles away. The most outrageous part of this whole story? This process has been going on for 18 months.
WORTH NOTING: And the rich get richer; everything in the gift bags that are going to Oscar nominees … More than 58% of Americans do not have a will or living trust in place … Four executives at Wells Fargo were sacked for their role in the scandal over the bank’s sales practices … The five red flags of a bad sales deal … The most popular shows based on how much money their fans make … Why you should sell your old car now (and sell it to me cheap I’m looking to buy one) … What happens when you try to escape all the news coverage of President Trump … Behind the success of Bill Belichick … Big changes are coming to the “sell by” dates on packaged foods.
The best tax advice for every stage of your career
Pool trick shots
If you have a tip or item you would like to share, or are interested in sponsoring the Daily Digest, please contact me at mike@canvasbusinessmedia.com.
The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.
