The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.
EDITOR’S NOTE: AccountsRecovery.net launched its first-ever Compliance Survey. You can participate by clicking here. The survey is sponsored by WebRecon, TECH LOCK, LiveVox, Interprose, and Applied Innovation.
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TRUMP AIDE CALLS ON PRESIDENT TO FIRE RICHARD CORDRAY
- Named as a “confidant” to President Trump, Corey Lewandowski went on NBC’s “Meet The Press” yesterday and said he has recommended to the commander-in-chief that Richard Cordray, director of the Consumer Financial Protection Bureau, be fired. Lewandowski was President Trump’s campaign manager last year until he was fired. The speculation that Cordray is going to leave the CFPB in order to run for governor of Ohio was cited as one of the reasons why he should be fired. Lewandowski’s comment was completely unprompted and even caught moderator Chuck Todd off guard.
WHY SCOLDING PEOPLE MAY SET THE WRONG TONE IN A COLLECTIONS LETTER
- A communications expert tackles the wording in a collection letter, saying that using language that “scolds” and “threatens” doesn’t work and that companies would do better to use softer language that aligns better with human nature. Companies should also watch for “highly emotional” words like critical or extraordinary. People want to be valued, she said.
WORTH NOTING: The careers with the most job security … One pilot will need to be trained every 15 minutes for the next two decades to satisfy the growing demand for air travel … A computer program that predicts who will be killed on “Game of Thrones” … One columnist thinks that President Trump’s new chief of staff is destined to fail … More communities are building huge sports complexes to lure tournaments and tourists … An entree from The Cheesecake Factory that weighs in at 2,310 calories tops the list of the world’s most “xtreme” meals … How to use weekends and Mondays to stay sane and productive … The best time to post on LinkedIn … Ten secrets to making money while you sleep … An HR manager lists the seven resume mistakes that annoy her the most.
Six U.S. cities that could be underwater by the end of the century
Penn & Teller with a magic trick
The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.
