The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.
GETTING TO KNOW JASON NESBIT OF HARVEST STRATEGY GROUP
- Jason Nesbit’s parents have thankfully forgiven him for abandoning his chosen field of study and graduate school for a career in the collections industry. While you should likely never take Nesbit up if he invites you to play a video game, he does love being there for other industry professionals who are looking for insights or problems to be solved. Read on to learn more about Jason and why the airline industry’s loss is the ARM industry’s gain.
CONTACT WITH DEBT COLLECTOR A STRONG INDICATOR OF AN INDIVIDUAL’S FINANCIAL WELL-BEING: CFPB SURVEY
- More than 40% of individuals who participated in a survey conducted by the Consumer Financial Protection Bureau have difficulty making ends meet and more than one-third of respondents have experienced a “material” hardship during the past year. Whether an individual has been contacted by a debt collector is one in a number of strong indicators that an individual has a negative financial well-being, the CFPB concluded in its report.
USPS CHARGED WITH MASSIVELY UNDER-REPORTING AMOUNT OF LATE-ARRIVING MAIL
- The United States Postal Service is not doing a very good job of delivering the mail, according to the results of an audit conducted by its Inspector General. For the 12-month period ending February 28, 2017, mail processing facilities under-reported the amount of late-arriving mail by about 2 billion pieces.
BANKERS VOICE SUPPORT FOR FCC REASSIGNED NUMBER DATABASE
- The American Bankers Association has voiced its support for a proposal from the Federal Communications Commission to create a database of reassigned phone numbers. Companies would be able to check the database and see if a phone number has been reassigned to another individual, thus avoiding accidentally contacting the wrong person.
OREGON MUM ON STATE-RUN COLLECTION EFFORTS
- The state of Oregon is not releasing any information about the results of state-run debt collection office that it opened earlier this year to help collect $3.3 billion of unpaid debts.
WORTH NOTING: RIP Hugh Hefner … Russia, Indonesia, and the Netherlands have the highest percentage of new millionaires … Most Americans support legalized betting on sports, according to a new poll (which was probably taken at a casino sports book) … Here are the three new cast members of “Saturday Night Live” … Tiger Woods may never play competitive golf again … The healthiest things you can order at 15 different fast food restaurants … The median net worth of white families is 10 times higher than the median net worth for black families, according to data released by the Federal Reserve … How to go from quitter to go-getter … The reason why even the best employees quit … BMW is adding Amazon’s Alexa into its cars next year.
Code phrases used by pilots to communicate with flight attendants
Tips for taking better pictures with your iPhone
The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.
