The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.
APPEALS COURT RULES VOICEMAIL COUNTS AS COMMUNICATION
- A voicemail does count as a “communication” under the Fair Debt Collection Practices Act, according to a ruling from the 11th Circuit Court of Appeals. The ruling, however, did also state that even though the voicemail message did not mention the individual attempting to be contacted, there was a “meaningful disclosure” as required by the FDCPA because the collection agency mentioned its name and that it was attempting to collect a debt.
CONSUMER LAWSUIT TOTALS REBOUND IN A BIG WAY: WEBRECON
- There was a significant uptick in the number of lawsuits filed in August alleging violations of the Fair Credit Reporting Act, Fair Debt Collection Practices Act, and the Telephone Consumer Protection Act, according to data released today by WebRecon. The jumps in each category, compared with July, reverse a significant drop that had been reported a month earlier.
SURVEY REVEALS PLANS FOR RCM DEPARTMENTS AT HEALTHCARE FACILITIES
- There are a lot of statistics and not many of them directly deal with collections or accounts receivable, but a survey of hospitals regarding their revenue cycle management functions provides a lot of context and insight into how healthcare facilities are managing that portion of their business. For example, more than a third of small hospitals plan to completely outsource their revenue cycle management departments.
WORTH NOTING: The president’s chief economic advisor seems very out of touch with the average American family … Today is National Coffee Day … Five movie critics choose their best movie of the 1990s … The life-changing lessons that Tony Robbins says he learned as a janitor … Elon Musk wants people to be able to travel anywhere in the world in under an hour … Not sure why my town of Avenel, N.J., was left off the list, but here are the most fun cities in America … A smartphone that now repels mosquitoes … Teachers share the 18 things parents must do to help their kids be successful … Ford has unveiled a $94,000 pick-up truck … Ikea bought the errand service TaskRabbit … What to say when a customer says your product or service is too expensive.
Any time you see “killer clown” in a headline, you know it’s going to be good
Why you should avoid the elliptical machine
The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.
