The Daily Digest is sponsored by Beam Software. A Microsoft Gold Certified Partner, Beam is a thought leader in portfolio management and collection software. They offer both cloud-based and on-premise solutions to accommodate the entire collection continuum. For more information, please visit www.beamsoftware.com or call (800) 212-2326.
COLLECTION AGENCY WINS FDCPA CASE OVER COLLECTION OF PREJUDGMENT INTEREST AND FEES
- In a ruling that was first reported by ACA International, a federal judge in Nebraska has ruled in favor of a collection agency in a class-action lawsuit after a plaintiff sued for alleged violations of the Fair Debt Collection Practices Act and the Nebraska Consumer Protection Act. The plaintiff, Trisha Robinson, had filed suit against the defendant, Accelerated Receivables Solutions, after she was sued by the agency over an unpaid medical debt.
WHY THE CFPB’S NEXT ENFORCEMENT ACTION WILL LIKELY BE AGAINST A DEBT COLLECTOR
- One law professor believes the next enforcement action to come from the Bureau of Consumer Financial Protection will be against a debt collection agency, after the CFPB announced a $500 million fine against Wells Fargo on Friday. Bringing a debt collection enforcement action would satisfy a couple of different schools of thought, wrote Jeff Sovern, a law professor at St. John’s University.
HOW RACISM SHAPES CUSTOMER SERVICE
- A lot of publicity has been focused on racial bias and prejudice following an incident at a Philadelphia Starbucks recently. In that incident, a pair of African-American men were arrested after sitting in a Starbucks restaurant while waiting for a meeting to begin. A pair of university professors have published an article indicating how far companies, and individuals, still have to go in being racially sensitive when dealing with customers and consumers.
NEW BANKING SOLUTIONS FROM FICO FOCUSED ON REDUCING COMPLEXITY WHILE INCREASING SOPHISTICATION
- FICO today unveiled a host of new retail banking solutions that allow lenders to manage the credit lifecycle in a way that is smarter, faster and simpler. The innovations are designed to help support lenders with their digital transformations as retail banking continues to be shaped by the forces of mobile, cloud, analytics and big data.
WORTH NOTING: Brandon Belt saw a game’s worth of pitches in one at bat yesterday … A woman on an international flight was fined $500 for keeping an apple given to her as a snack on the plane … The last known person to be born in the 19th century has died … Fortnite fever has caught Major League Baseball players … Executives share the lessons they would have told their younger selves … The red flags to watch out for on a resume … More than 60,000 vehicles are still on the road with defective airbags … A pitcher for the Chicago White Sox is fighting for his life after suffering a brain aneurysm … A man who shot up a Nashville Waffle House yesterday was previously arrested near the White House … More about the hero who wrestled the gun away from the shooter … Cocktails are getting more expensive … Sitting at your desk all day is killing you … The struggle of working in public service … Harry Potter opened to rave reviews on Broadway.
How Sesame Street is made
Why giant goldfish are invading the Earth
The Daily Digest is sponsored by Beam Software. A Microsoft Gold Certified Partner, Beam is a thought leader in portfolio management and collection software. They offer both cloud-based and on-premise solutions to accommodate the entire collection continuum. For more information, please visit www.beamsoftware.com or call (800) 212-2326.
