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Home General News

New Call Scam May Push More Collectors to Leave Voicemails to Get Calls Returned

mikegibb by mikegibb
May 6, 2019
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Debt collectors often face a dilemma when it comes to voicemails — leaving them can open up potential legal and compliance issues, while not leaving them can mean that individuals will not return calls from numbers they do not recognize. Now, scammers are giving collectors one more reason to consider leaving voicemails.

“Wangiri” which is Japanese for “one ring and done” is a scam where perpetrators are making robocalls to individuals, letting the phone ring once, and then hanging up, hoping that the individuals will see a missed call and call back, wondering who was calling them. When returning the missed call, individuals might not notice that the call originated from overseas — Mauritania is the latest location that scammers seem to be using to originate calls from — and are subjected to tolls and scammers are pocketing the costs of the call.

A number of regulators, including the Federal Communications Commission, have issued warnings about the scam.

https://twitter.com/GeneralBrnovich/status/1123673520817491969

It is scams like this one that may make it even harder for collectors to get in touch with individuals. Agencies should take scams like this into consideration when making a decision to leave voicemails or if they are counting on the curiosity of individuals to be enough to have them returned missed calls without knowing the identity of the caller.

Collection agencies have wrestled for years with the issue of leaving voicemails for consumers

. There are a couple of voicemail messages that have been deemed by the legal system not to violate the Fair Debt Collection Practices Act, but those rulings could be overturned by a judge at any time.

Related

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