Provana, a leading provider of innovative technology solutions and business process outsourcing for the Receivables Management industry is proud to announce the addition of industry veteran Doffie Howard to their management team. With the addition of Mr. Howard, Provana will further enhance their call center outsourcing and technology solutions to meet the evolving needs of creditors, debt buyers, and collection agencies.
“We are very excited to have Doffie Howard joining our team”, said Provana co-founder and CEO Sandeep Bhargava. “Doffie has directly experienced working with our software products and services in an Agency environment, and is a very valuable addition to our team. The depth of his industry experience will provide a perspective to further strengthen our suite of solutions”
Doffie Howard has been an industry thought leader since 1991, with a strong focus on the intersection of call center performance and technology. His unique perspective provides insights into how our products and services are viewed by our clients and their teams. With assistance from Mr. Howard, the Provana team will continue to refine their existing services and innovate solutions to other problems faced by their clients in the receivables management space.
In his new role, Doffie Howard is responsible for the growth of Provana’s local, near-shore and India based call center operations. Since 2012 Provana has been providing creditors, debt buyers, collection agencies and law firms with software products and outsourcing solutions that drive profits for their client partners.
“Provana is a unique company in the receivables management industry. They have become well-known for their powerful software products, but they also provide high-quality services including outsourced call centers, client services and other back-office support functions”, commented Vice President, Doffie Howard. “I look forward to working with my industry colleagues to introduce them to the full-suite of Provana services, as well as working with them to refine the service offerings.”
While working in his previous role as Chief Operating Officer at Contract Callers Inc (CCI), Doffie was responsible for building and refining call center operations. During his time at CCI he implemented many of the Provana tools and services including the IDAP reporting tool, iConnect247 mobile app, IPACS compliance software and utilized outsourced call center agents.
“Although we are losing Doffie as an internal resource, we are very excited to have him working with Provana in his new capacity”, said Contract Callers Inc, CEO, Tim Wertz. “Provana provides some essential tools and services to our business, and Doffie’s experience with our company will help him to provide the highest quality products and services for the receivables management industry.”
About Provana
Provana is an innovative technology and outsourced business services firm focused on the collection lifecycle. Combining cutting-edge technology platforms and a large global workforce, Provana is the perfect partner to help creditors, debt buyers, collection agencies, collection law firms and other receivables management firms with improving performance with a close eye on compliance.
