I am thrilled to announce that the “Getting to Know” series is now being sponsored by TCN. TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as SMS, email, predictive dialer, IVR, call recording, and business analytics required to optimize operations while adhering to callers requests. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries, including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.
Like many, Sheri Engleking got her start working as a collector. But during her two decades in the credit and collection industry, she has steadily moved up the ladder and is now the Risk and Compliance Manager for Reunion Student Loan Finance Corp. Read on to learn more about Sheri, why she admires John Bedard, and the lengths she will go to make sure she maintains a steady supply of her favorite Easter candy all year long.
Name: Sheri Engleking
Company: Reunion Student Loan Finance Corporation
Length of time at current position: Fourteen years
Length of time in industry: Twenty years
How did you get your start in the industry?
Federal Student Loan Collector.
What is your career highlight so far?
My current position as Risk and Compliance Manager.
When or how are you most productive?
I am most productive after some good coffee! After all, I am a mom too and who doesn’t need a good coffee?
Which industry professional do you admire most?
There are many industry professionals that do an amazing job teaching about the industry, however I am most intrigued by John Bedard’s ability to think both from a compliance mind and operational mind to provide insight to agencies on both perspectives. Thank you for all you do!
What is one thing you do better than everyone else?
I am a thinker personality … which could be good and bad! However, I’m not sure I do any one thing better than anyone else. Everyone has their own strengths, which makes each of us equally important in providing valuable input for the success of our companies and industry.
What do you like most about this industry?
The ability to educate borrowers and help them to be successful in working through their financial situations.
What is one thing you wish you could change about this industry?
Predatory attorneys.
If you weren’t in this industry, what would you be doing?
Consumer Lending or full-time soccer mom!
What is your guilty pleasure?
Reese’s Pieces Easter Peanut Butter Pastel Eggs!
The Getting to Know Series is Sponsored By:
Describe a typical work day.
Planning meetings, research, answering questions, reading industry news.
What is the best advice you’ve ever received?
Two things: (1) You need to take time for yourself and (2) Everyone can contribute to a team. You need to find out their strengths and capitalize on those benefits to have a well-balanced team!
What are you currently reading?
What else is there to read besides the Notice of Proposed Rule Making for debt collection! 🙂
What is one fact you’d like everyone in the industry to know about you?
I may or may not have stored enough Reese’s Pieces Easter Peanut Butter Pastel Eggs in my freezer to ration until next Easter!
I am thrilled to announce that the “Getting to Know” series is now being sponsored by TCN. TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as SMS, email, predictive dialer, IVR, call recording, and business analytics required to optimize operations while adhering to callers requests. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries, including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.
