A published report is highlighting the growing number of companies — including those in the credit and collection industry — that have turned to Western New York to build or expand their back-office and call center operations.
The companies are investing as much as $30 million into the region and promising the creation of thousands of new jobs. Lower costs for real estate, wages, and energy are making the region more appealing to companies, as is the area’s extensive history in being a hub for call centers and collection operations.
Among the companies cited in the report are Capital Management Services, a Buffalo-based collection agency. The company added 100 new jobs in 2019 to expand its collection and call center operations. The company maintains five offices — four in Western New York and one in Pennsylvania. It has 800 employees currently employed across Western New York, according to the report.
Also cited for its rapid growth was Coast Professional, a collections agency based in Geneseo, N.Y. The company began renovating an office for its second location in the region last year, and is planning to hire 100 additional employees when the office opens this month, according to the report. The company already employs 200 people in the region and maintains two offices in Louisiana and one in Geneseo.
The report also spotlighted the growth of Strategic Financial Solutions, a debt consolidation company that is doubling the size of its office in Western New York and adding 150 employees
