The “Getting to Know” series is sponsored by Arbeit. Arbeit is a powerful, and easy to use communications platform that empowers businesses to reach more consumers. Innovative by nature, we are constantly listening to and understanding the businesses we partner with and developing long term industry relationships that allow us to be proactive in anticipating industry needs.
Even though he may have came to the credit and collection industry only recently, when you say the thing you do better than anyone else is being empathetic, it feels as though Ryan Hassen was destined for collections. A former teacher, Ryan has found a niche as the compliance manager at Credit Management Company. Read on to learn more about Ryan and what his younger self would be so surprised to learn about himself in the present.
Name: Ryan Hassen
Company: Credit Management Company
Job Title: Compliance Manager
Length of time at current position: Two years
Length of time in industry: Two years
How did you get your start in the industry?
My journey to the ARM industry is atypical to say the least. Directly following college I was a teacher for about five years. I then transitioned into a compliance position in higher education. After working in higher education compliance for about seven years, I joined Credit Management in my current role. I enjoy the opportunity to use skills I have accumulated in my career journey in my current position.
What is your career highlight so far?
The highlight for me thus far has been watching the people I have trained and evaluate, grow personally and professionally. It is very a rewarding endeavor to fuel consistent development, especially as it coincides with the progress and growth of the company as a whole.
When or how are you most productive?
Twenty-year-old me would be shocked to learn that my 37-year-old self has become a morning person. I like to grab a cup of coffee and get started in a quite office. Maybe it’s the quarantine talking, but after working from home for the last three months, I can’t wait to get back to the office!
Which industry professional do you admire most?
Mary Lou Muti.
What is one thing you do better than everyone else?
Empathy. I easily see things from others point of view.
What do you like most about this industry?
The opportunity to problem solve and apply creative solutions to complex problems. I also enjoy the opportunity to assist consumers in resolving their outstanding issues.
What is one thing you wish you could change about this industry?
I think this answer is probably pretty standard across the industry, but it has to be the overall perception of debt collection. Generally, the collection community is very supportive of each other and consumers.
If you weren’t in this industry, what would you be doing?
Trying to become a PGA golf pro.
Describe a typical work day.
Is there such a thing? Policy development/review, licensure renewals, disputes, complaints, training, and evaluations. Like a snowflake or fingerprint, each day is unique and presents opportunities for creative solutions.
What is your guilty pleasure?
MTV’s “The Challenge”.
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What is the best advice you’ve ever received?
This isn’t really advice that was giving to me, but I always think of this quote: “Nothing has ever been accomplished in any walk of life without enthusiasm, without motivation, and without perseverance.” – Jimmy Valvano
What are you currently reading?
“1776” by David McCullough (I’m a bit of a history nerd.)
What is one fact you’d like everyone in the industry to know about you?
I am a golf fanatic.
Who else would you like to see answer these questions?
Robin Prince, Vice President of Operations, Credit Management Company.
The “Getting to Know” series is sponsored by Arbeit. Arbeit is a powerful, and easy to use communications platform that empowers businesses to reach more consumers. Innovative by nature, we are constantly listening to and understanding the businesses we partner with and developing long term industry relationships that allow us to be proactive in anticipating industry needs.
